Pledge

Weisi Lighting Service Concept Five Heart Service Mode

Service commitment

"Five star" service commitment:

One avoidance: solve the problem of preventing users from making a second call for the same problem;

Two compulsory insurances: we must ensure that the product sales support is provided to ensure that there is no collusion in the sales process and that the interests of dealers are not infringed;

Three no leakage:

Record customer calls without fail;

Solve customer problems one by one;

Track the results of problem handling without missing a problem or a detail;

Four elements: work actively; Care should be sincere; Respond quickly; Service should be considerate;

Five standards: the service attitude is up to standard; The service idea is in place; The service technology is in place; Service management is in place; Service actions were up to standard.

Pledge

Provide 24-hour hotline service, and provide pre-sale consultation, sales arrangement, after-sales complaint handling and other series of service support. Our company always follows the service tenet of customer demand first and customer satisfaction first, and has established a customer service support system that effectively guarantees the sustainable development of the enterprise, so as to achieve the goal of harmonious development and win-win cooperation between customers and the company.

Pre sales service:

According to the customer's requirements, both parties jointly formulate the implementation plan, fully consider the user's requirements on system function and quality, formulate specific designs and solutions, and provide technical suggestions to engineers.

On sale service:

Before the product is installed and used, cooperate with the customer to send personnel to the company's production base to understand the situation and check the product quality. The system shall be delivered for use after being accepted by the purchaser, and the design and construction of the system shall be carried out in strict accordance with the contract requirements and standards of relevant national departments.

after-sale service:

From the date of product installation and acceptance, provide product and accessory maintenance, and provide good technical support and preferential supply of spare parts.